Shipping and Refund Policy

  • Returns accepted for 30 days
  • No restocking fee

If your dog doesn't like their gear, or if they’d like a different size/color, we have a 30 day return & exchange policy. Please read the guidelines below, and then click "start an exchange or return"!

  • Return shipping charges are paid by the customer.
  • Returns and exchanges must be initiated within 30 days of order delivery.
  • All returned items must be in NEW condition. All fur needs to be removed in order to receive a full refund.
  • Dirty, furry, or damaged returns are not eligible for refund. They will be shipped back to you at your expense OR will be donated to a local shelter if not reclaimed within 30 days.
  • If you’d like to make a return as a result of our error or a defective product, please email us at info@freewoof.com and we’ll get you sorted!
  • It can take up to 12 days for us to open your return package and inspect the items inside. When the items are deemed to be in new condition, we’ll ship your exchange or issue a refund, and we’ll email you to let you know.
  • Once we issue a refund to your credit card company or bank, there could be additional delays in receiving the credit to your account due to your bank’s policies and processes. Please contact your payment provider to find out their timeline for crediting accounts.